.au Domain Administration Ltd (auDA) is the administrator and self-regulatory policy body for the .au ccTLD.
In English that means if ever you have a problem with a .au domain these people are the ultimate arbiters and they are your go toos no matter which company you registered your domain name with.
Every domain name provider in Australia, including Web Works, is a reseller for auDA domain names.
The only time we ourselves need auDA is when we need a domain password.
auDA provides a Recover Domain Password and Expiry Date page where you can request the password be sent to the registrant.
This link comes in handy when you need to transfer a domain name from one domain registrar to another domain registrar.